How to Connect Yoco with Loom for South African Financial Services & Insurance Businesses
South African Tool
Yoco
The leading card machine and point-of-sale solution for South African small businesses.
R500 for every business that transacts over R1,000
Global Tool
Loom
Async video messaging tool for recording and sharing screen recordings, walkthroughs, and team updates.
Why this matters in South Africa
South African financial advisors spend 40% of client-facing time on compliance documentation: FAIS disclosures, KYC records, and FICA verification — all required before any advice can be given. The manual burden of regulatory paperwork is the single biggest barrier to scaling a South African FSP.
Compliance note: FSPs must hold a valid FSP licence from the FSCA under the FAIS Act. Representatives must have fit and proper certification. FICA requires ongoing client due diligence for AML. Insurers are regulated by the Prudential Authority under the Insurance Act.
South African financial advisors often struggle to balance the high-touch requirements of FAIS compliance with the need for efficient client onboarding. While Yoco handles ZAR-denominated transaction processing and point-of-sale payments, it lacks the capability to capture the verbal disclosures and visual walkthroughs required for complex insurance product explanations. By pairing Yoco’s payment confirmation data with Loom’s asynchronous video messaging, advisors can create a secure, auditable trail of the advice process. Instead of scheduling back-to-back physical meetings for routine FICA verification or policy renewals, advisors use Loom to record personalized walkthroughs of disclosure documents, which are then linked to the client’s payment record in Yoco. This workflow reduces the time spent on manual administrative tasks by allowing clients to review regulatory documentation at their own pace, ensuring that every interaction remains compliant with POPIA standards while maintaining a clear, timestamped record of the advice provided.
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How to add Yoco to Loom
- 1
1. Export your client’s specific FICA and FAIS disclosure documentation as a secure, password-protected PDF to ensure compliance with POPIA data minimization principles.
- 2
Open the Loom desktop application and select the "Screen + Camera" recording mode to capture both your professional walkthrough of the disclosure document and your facial verification.
- 3
Clearly state the client’s name, the date, and the specific insurance product being discussed in the video to satisfy the FSCA’s requirement for clear, understandable advice.
- 4
Upload the completed video to a secure, encrypted cloud storage environment that meets the Prudential Authority’s standards for sensitive financial data retention.
- 5
Generate a unique, secure link for the video and paste it into the "Notes" or "Reference" field of the corresponding transaction or invoice within your Yoco Business Portal.
- 6
Instruct the client to complete their initial premium payment via the Yoco payment link, which serves as the final confirmation of their intent to proceed after reviewing the video.
- 7
Download the transaction receipt from Yoco and attach it to the client’s digital file alongside the Loom video link to create a comprehensive, auditable record for future SARS or FSCA inspections.
- 8
Periodically review these linked records to ensure that the client’s due diligence status remains current and that all regulatory disclosures are easily retrievable during an internal compliance audit.
Free calculator
Are you still doing admin manually?
Calculate what it's costing your business in rands
Frequently asked questions
Is Yoco compatible with Loom?
Yes. Yoco and Loom can be connected via their APIs or through automation tools like Zapier. This guide covers the exact process for South African financial services & insurance businesses.
How long does the setup take?
Most businesses complete the initial setup in 1–3 hours. If you already have active accounts on both platforms, you can have a basic automation running in under an hour.
Do I need a developer?
Not for basic Zapier-based integrations. Custom API integrations will need development support. Melamu Tech Ventures builds these — get in touch if you need a tailored solution.